goll Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to all users of the goll platform. Whether you visit the goll website, register an account, make a deposit or withdrawal, or contact customer support — this policy sets the standard for how your information is handled in each of those situations.

Our Terms and Conditions and this Privacy Policy complement each other. Continuing to use the platform means you are giving your consent to the data collection and processing methods described here.

This policy is available in both English and Bengali; in the event of any conflict, the English version will take precedence. Only individuals aged 21 and above may register on goll.

2 What Information Is Collected

2.1 Information You Provide Directly

When you create an account on goll or request support, the following information is collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form — never as plain text)
• Payment account details (bKash, Nagad, Rocket or Upay number)
• Documents required for identity verification (where applicable)

2.2 Automatically Collected Information

When you access the site, certain information is logged automatically:

• IP address and device type
• Browser version and operating system
• Pages visited, session duration and click patterns
• Cookies and session tokens
• Referral source (the channel through which you arrived at the site)

2.3 Information Received from Third Parties

Some information may reach goll through payment processors or identity verification services. This information is used solely for the purpose of verifying your account or maintaining security.

3 Purpose of Using Your Information

goll uses your information for the following purposes:

• Account registration and management
• Processing deposits, withdrawals and bonuses
• Preventing fraud and unauthorised access
• Providing customer support and technical assistance
• Informing you about new promotions and offers (with your consent)
• Analysing and improving platform performance
• Meeting legal obligations and resolving disputes

Your information is never sold to third parties. goll shares data only with partners necessary for operating the service, and only under contractual confidentiality terms.

4 How Your Information Is Protected

goll uses industry-standard technology to protect your personal and financial information:

4.1 Technical Safeguards

• All data transfers are secured through SSL (Secure Sockets Layer) encryption
• Passwords and sensitive data are stored in hashed form
• Firewalls and intrusion detection systems to prevent unauthorised access
• Regular security testing and vulnerability monitoring

4.2 Organisational Safeguards

• Only authorised personnel can access user data
• All staff who handle data are bound by confidentiality agreements
• 24/7 system monitoring for suspicious activity

However, no internet system can guarantee absolute security. If you notice any unusual activity, please contact our customer support immediately.

5 Cookies and Tracking Technologies

goll uses cookies to improve site performance and enhance your experience. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your preferred language and settings.
• Analytics cookies: Measure which pages receive the most traffic — no personal information is attached.
• Marketing cookies: Used to show relevant advertisements based on your interests.

You can turn off non-essential cookies through your browser settings. However, this may limit some features of the site.

6 Information Sharing and Third Parties

goll may share your information with third parties in the following limited situations:

• Payment processors: Relevant information is exchanged with bKash, Nagad, Rocket and Upay to confirm deposits and withdrawals.
• Technology service providers: Specialist firms are engaged for server management, databases and cybersecurity.
• Legal authorities: Providing information when a valid order is received from a court or government body is a legal obligation.
• Business restructuring: If goll is acquired or merged, information may be transferred — however, the terms of this policy will continue to apply.

Outside the reasons listed above, goll does not share your information with third parties under any circumstances.

7 Data Retention Period

goll retains your information for as long as your account is active. After an account is closed, some information is kept for a specified period:

• Financial transaction records: minimum five years (as required by law)
• Identity verification documents: at least three years after account closure
• Customer support communication logs: two years
• Technical logs and cookie data: deleted automatically after 90 days

Once the specified period ends, your information is securely deleted or anonymised.

8 Your Rights

If you have an account with goll, you have the following rights:

8.1 Right of Access

You can request at any time to know what information goll holds about you. We will respond within 30 days.

8.2 Right to Correction

If any of your information is incorrect, contact us to have it corrected. Some details can also be changed directly in your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, information that is legally required to be retained cannot be deleted.

8.4 Opting Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. This will not affect important account-related notifications.

To exercise these rights or to learn about responsible gaming features, please contact our customer support.

9 Protection of Minors

goll strictly follows a 21+ age policy. Anyone under 21 is not eligible to register or use any service on goll.

Age is verified at the time of registration. If a user creates an account with a false age and this is later discovered, that account will be closed and all balances may be forfeited.

We do not knowingly collect any information from minors. If you believe a minor has created an account, please notify us immediately.

10 Changes to the Policy

goll may update this Privacy Policy as needed. If significant changes are made, you will be notified in advance at your registered email address and the updated date will be published on this page.

If you continue using the platform after receiving notice of changes, this will be taken to mean you have accepted the new policy. If you do not agree with the changes, you have the option to close your account.

To learn more about any aspect of this policy, please visit our FAQ section.

11 Contact and Complaints

If you have any questions, complaints or requests regarding the Privacy Policy, please contact us through any of the methods below. The goll support team is available 24 hours a day, seven days a week in Bengali and English.