FAQ
goll FAQ — Deposits, Withdrawals and Security
Depositing via bKash or Nagad, making withdrawals, keeping your account secure, or choosing a slot game — the most common questions about using goll are answered here in one place. This page covers more than 20 questions across four sections so you can make decisions quickly. 21+
What you'll find on this page
How to withdraw money Withdrawal
Frequently asked questions about withdrawal rules, timeframes and methods at goll. Before withdrawing, make sure your mobile number is verified on your goll Login account.
Yes, withdrawals at goll are open 24 hours a day, seven days a week. Even if you submit a request at 2 AM, the process runs automatically and your money usually reaches your bKash, Nagad, Rocket or Upay wallet within
5–30 minutes.
There should be no extra delay on public holidays or weekends either. If you run into any issue during the process, let us know via live chat.
The usual time for a withdrawal from goll to bKash is
5 to 30 minutes.
After you submit the request, the system verifies it automatically and sends the money. The same timeframe applies for Nagad, Rocket and Upay. During busy periods it may occasionally take a bit longer; if 30 minutes have passed, contact live support.
A "Pending" status means the request is in the verification stage. It usually completes within
30 minutes.
If it stays in the same state for a long time, refresh the page and check whether your account's KYC information is complete. If not, contact goll's 24/7 live chat with your transaction ID — the team will resolve it quickly.
The minimum withdrawal amount at goll is
৳800.
Requests below this amount will not be submitted. So only withdraw when your balance is ৳800 or more. The same minimum limit applies for bKash, Nagad, Rocket and Upay.
No. Withdrawals from goll are only possible to a mobile wallet (bKash, Nagad, Rocket or Upay) registered in the player's own name. Withdrawals to third-party wallets are not allowed and attempting to do so may result in account suspension. Contact support for help adding the correct number to your account.
No. If you have accepted a welcome bonus or any other bonus, you cannot withdraw the bonus portion before completing its wagering requirement.
Example: depositing ৳1,000 gives a ৳1,500 bonus and wagering = ৳1,500 × 20 = ৳30,000. You can withdraw bonus winnings only after completing that amount in bets.
See the full terms and conditions page for details.
How to deposit money Deposit
Deposit methods at goll, minimum amounts and what to do if a deposit is not credited — all questions answered here. Whether you're playing slot games or cricket betting, you need to make a deposit first.
Log in to your goll account, go to the "Deposit" section and select bKash. Follow the instructions to make the payment through the bKash app or USSD (*247#). The minimum deposit is
৳300.
Once the payment is complete, your balance usually updates within a few minutes. Save the transaction ID — it will be useful if you need to contact support.
First, wait five minutes and refresh the page. If the balance still hasn't appeared, copy the transaction ID from your bKash or Nagad message and send it to goll via live chat. The support team will verify it and credit your account quickly. Keep a screenshot of the deposit as well.
The minimum deposit at goll is
৳300
for all methods.
Depositing this amount lets you start playing in any section — slots, live casino or sports betting. Transactions below ৳300 will not be accepted.
goll supports deposits through four mobile financial services:
bKash
Nagad
Rocket
Upay.
Rocket is Dutch-Bangla Bank's mobile wallet. You can deposit directly to your account using any of these four methods.
goll does not charge any additional fees on deposits. However, the mobile financial service providers (bKash, Nagad, Rocket, Upay) may apply their own service charges according to their policies — check the respective provider's terms for details.
When you make your first deposit on a new account, goll automatically adds a
150% bonus, up to ৳5,000.
Example: deposit ৳1,000 and you get ৳1,500 bonus, making your balance ৳2,500; wagering = ৳1,500 × 20 = ৳30,000. The bonus amount cannot be withdrawn before the wagering requirement is met.
Account Security Protection
Here is what you need to know to keep your goll account and money safe. Read goll's Privacy Policy for a full picture of how your information is protected.
Contact goll's live chat immediately and ask to have your account temporarily suspended. Then change the passwords for your email and mobile number. The goll support team will verify your identity and help you recover the account. Never share your login details with anyone.
The official goll site address is gollbet.cam. Any site with a matching name on a different domain — .com, .net, .xyz, or anything else — is fake. Fake sites often copy the logo and colours to steal your login details. If you are unsure, contact goll directly through the official channels.
No — never. No goll representative will ever ask for your OTP, bKash PIN, Nagad PIN, password or personal information over the phone or in chat. If anyone asks for these, it is a fraudulent attempt — end the chat immediately and report it through official channels.
Yes. goll uses SSL (Secure Socket Layer) encryption to protect data transmission, so your personal and financial information cannot reach third parties. Check for the padlock icon in the address bar to confirm the connection is encrypted.
Choose a password of at least 10 characters that mixes uppercase and lowercase letters, numbers and symbols (@, #, !). Avoid your name, date of birth or "123456". Do not use this password on any other site. A password manager makes it easier to remember.
goll believes only players aged 21 and above should use this platform and play within their budget.
On the Responsible Gaming page you will find information on self-exclusion, setting deposit limits, and taking breaks. If gambling becomes a problem, contact support directly.
Slots & Jackpots Slots
goll has over a hundred slots including titles from PG Soft, Pragmatic Play, and JILI. Visit the Slots section for details on game selection, volatility, and jackpots.
On a low budget it is better to choose low-volatility slots — these pay out small wins frequently. Games like PG Soft's Fortune Tiger or Fortune Rabbit offer the chance to play for longer at relatively low stakes. Spin sizes generally start from ৳1–10, so even a minimum deposit of ৳300 allows for several dozen rounds.
Volatility refers to how often wins occur and how much they vary in size.
Low-volatility games pay out small wins frequently — your balance decreases slowly.
High-volatility games can go many rounds without a win before a large payout appears.
Nolimit City's San Quentin xWays and Fire in the Hole xBomb are examples of high volatility; Fortune Gems (JILI) is comparatively low.
Many slots at goll have a demo mode where you can use virtual balance to understand the features and gameplay. However, winnings in demo mode do not convert to real money. It is good practice to try a few rounds in demo before playing a new game for real.
In a progressive jackpot, a small portion of every bet goes into the jackpot pool, so the pool grows continuously until a player hits the required combination. After the jackpot is won, the pool resets to zero. JILI's Ocean King Jackpot and Jackpot Fishing are examples of this type of game.
RTP (Return to Player) is the theoretical rate of how much money returns on average per ৳100 bet over the long term. A higher RTP means less loss over time. Example: PG Soft's Fortune Mouse has a maximum RTP of 96.96%, and Big Time Gaming's White Rabbit Megaways has a maximum RTP of 97.72%. RTP is theoretical; it does not guarantee the outcome of any individual session.
Yes. The goll Android and iOS apps are available through official channels. After logging in, you have access to all slots, live casino, and sports betting features, just as on the browser. Visit the goll App page for full details.
Didn't find your answer? Ask Support
If you did not find the answer to your question on this FAQ page, goll's support team is available seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
24/7 Live Chat
Use the live chat button at the bottom right of the site to talk to us directly — you will usually get a reply within a few minutes.
Email Support
For detailed issues, email us at:
[email protected]
Language
Support is available in both Bengali and English. Write in whichever language you prefer.