Our Commitment to Responsible Gambling
goll believes that betting is entertainment — not a solution to life's problems. We work to ensure every player stays aware of their limits and can enjoy the experience safely.
Our Commitment
goll is an entertainment platform. Our goal is for every player to enjoy slots, live casino, or sports betting in a measured way. However, we understand that for some people gambling can get out of control. That is why responsible gambling is at the core of goll's service.
To register on our platform, users must be at least 21 years old under Bangladesh law. Age verification is part of our account registration process. Minors are not permitted to open an account, and if a parent suspects their child is using an account, please contact our 24/7 live chat or email support.
The terms and conditions that apply at goll clearly state that an account is for the registered individual's personal use only. Betting on behalf of a third party or sharing an account is strictly prohibited.
We believe transparency is the foundation of trust. Our privacy policy explains in detail how your personal information is kept secure — particularly for sensitive requests such as self-exclusion or setting limits.
When betting, keep in mind — the money you deposit is your entertainment budget, with no guarantee of getting it back. Winning is possible, but so is losing. Never play beyond a set budget and avoid betting with borrowed money entirely.
Control Tools
goll helps players keep full control over their gambling. The tools below can be activated at any time — contact our support team to do so.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately.
Financial ControlSession Time Limit
Decide in advance how long you will play in one session. You will be logged out automatically once the set time is reached.
Time ManagementTemporary Break
Suspend your account temporarily for anywhere from 24 hours to 30 days. During this time, logging in or making a deposit will not be possible.
Break FeatureSelf-Exclusion
Through long-term self-exclusion, your account can be closed for 6 months, 1 year, or permanently. Once activated, it cannot be reversed.
Long-Term ProtectionActivity History
View your complete history of deposits, bets, and wins and losses. This information helps you make informed decisions.
TransparencyDirect Support
To activate any of the tools above or to get advice, contact goll's 24/7 live chat or email — help is available in Bengali.
Always HereWarning Signs
Recognising these signs is important to keep yourself or a loved one safe. If any of them seem to apply, it is better to seek help.
Chasing Losses
Feeling the urge to bet more after a loss to "win it back" — this is the most familiar danger signal.
Borrowing to Bet
Borrowing from family, friends, or financial institutions, or spending savings to play, points to a serious problem.
Hiding It from Family
A tendency to conceal the amount you bet or the outcomes from family and close ones.
Losing Track of Time
Prioritising gambling over work, family, or sleep; playing far longer than planned.
Stress and Anxiety
Feeling restless, angry, or anxious when unable to bet — and trying to relieve emotional distress through gambling.
Constantly Increasing Bets
Needing to bet progressively larger amounts to feel the same level of excitement.
Check Yourself
Ask yourself the questions below. If the answer to more than one is "yes", it is important to talk to someone.
- Have I spent more than my set budget?
- When I win, am I unable to stop — do I want to keep playing?
- Do I get angry or feel low after a loss?
- Am I spending more time gambling and less time with family or friends?
- Am I hiding my betting from my family?
- Am I having trouble focusing on work or studies?
- Have I tried repeatedly to stop betting but been unable to?
Remember
Problematic gambling is not a sign of weakness — it is a health issue that can be addressed. Asking for help is the brave thing to do.
goll's support team is with you at any time. Come to live chat to discuss self-exclusion or setting limits — we do not judge, we help.
Read our FAQ — you will find detailed information on how to use the responsible gambling tools.
Where to Find Support
If you are struggling, do not try to deal with it alone — seek help. You can find support from the sources below.
goll Support — 24/7
Contact us directly via live chat or email. Support is available in both Bengali and English. Requests for self-exclusion, deposit limits, or account closure are processed immediately.
Family and Close Ones
Talk to a trusted family member or friend. Sharing the problem reduces the burden of carrying it alone and makes it easier to get practical support.
Professional Counselling
Speak with a mental health specialist or addiction counsellor. Both public and private mental health services are available in Bangladesh.
Safe Gambling Is Everyone's Responsibility
goll wants every player to gamble with awareness. Bet for entertainment — not as a source of income. Follow the 21+ age limit and stay within your own limits.